In the post-COVID world public service organizations are facing staff shortages and office closures as well as an increase in the demand for services. They must be able to communicate with customers remotely and keep sensitive data secure and ensuring a good customer experience. Document exchange lets them accomplish this by providing an easy, convenient way for customers to review and accept documents.
There are a multitude of alternatives to software for document exchange. Each one has distinct strengths and drawbacks. Some are specifically designed for specific industries and can work with different file formats. Some offer more advanced collaboration features and include a dynamic editor for documents. This allows multiple stakeholders to collaborate on documents at the same time and communicate via chats within the document and commenting tools. It also eliminates the back and forth of transferring documents that can impede project work.
Some software for efficient document exchange is able to recognize text and images within a file that allows it to automatically categorize as well as label and tag information. It is easier to locate specific data, and it can even recognize handwritten notes, whiteboard images, as well as scanned documents. This will save time by reducing the need for manual searching and can also improve accuracy.
Other software that supports document exchange can provide audit trails of all system activities. This will reduce the chance of data breaches and provide business owners peace of mind knowing that their data is protected. Some software can also detect duplicates to help save time and space.